CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
Fill in our contact form below and we would follow up:
FAQ
01
I’ve found the shoe I want but can’t select my size
Our footwear are sized in Nigerian (European) shoe size chart.
03
Has my order been sent yet ?
As soon as your order is sent out for delivery you would receive an email confirmation..
05
Part of my order is missing
If part of your order is missing, kindly contact us promptly and we would send the remaining part of your order.
07
Which methods of payments can I use?
Payments can be made online via credit or debit cards.
09
Is it safe to order online?
Smartsteps2 Shoes is an Online Footwear store. We are partnered with premier payment solutions provider - Paystack, to ensure that your transactions are done in a safe and secure platform.
02
Can you give me more information about your footwear?
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Our footwear are hand-crafted. This means every pair is hand-made to ensure quality and finish are to very high standards.
04
Can I track my order ?
Contact our support team to get update tracking information on your order.
06
You’ve sent me the wrong items
If we erroneously ship the wrong items to you, simply contact us with details of your purchase and we would resend the right order to you.
08
I forgot to use my discount code
You can use discounts codes within the stipulated timeframes allotted.
10
Delivery - How much is it and how long does it take?
Delivery cost is based on your location and the number of shoes purchased.